These terms are between you and Gomow.com.
Gomow.com is fully licensed and insured.
Services
Standard Service includes mowing, blowing, weed eating and edging all turf areas. Our service crews will also blow all sidewalks, driveways and patios. Anything outside of our standard lawn care service would fall under our Bush/Bed Crew (*when available). Due to uncontrollable conditions such as weather and traffic delays, we cannot specify an exact time of service and reserve the right to change the schedule date.
Frequency
The frequency of your account as set in Fall will automatically resume in Spring. Tri weekly houses will automatically default to Bi weekly for Spring service. Tri-Weekly service is offered August – February.
Invoicing
Billing for all service is invoiced the next business day after the service is provided. All Friday services will be billed the following Monday.
Client Responsibility
Client agreed to pay charge specified during their initial signup. Client is not required to be at the home while service is performed but the service area must be accessible and free of obstructions. Prior to scheduled visits, all pets must be secure.
Gate Access
If you prefer to unlock your gate(s), please ensure they are open on your designated service day. If our service crew arrives and any gate is locked, they will only mow the areas they can access. There could be an upcharge for overgrown grass if we cannot regularly access an area. We recommend you install combo locks so we can give the code to our crew on your service day. You must have gate access to your alley if we are to also service that area – we cannot drive around.
Mowing
If you cancel after receiving one service visit under a weekly, bi weekly or tri weekly frequency, the onetime Go Mow rate will apply. We will bill the upcharge separately if billing was completed before cancellation.
Notice of Damage
Client must notify Gomow.com within 24 hours of any damage by calling 1(800) 601-0669 during the business hours of M-F / 9-5
Satisfaction
We are dedicated to delivering quality lawn mowing to your complete satisfaction. If you feel that our work is not satisfactory, or you think that we did not show up, simply call or e-mail a short and courteous request with pictures and we will send our lawn mowing crew back to re-mow your lawn at no additional charge – either the same day or as scheduling permits! All request must be within 24 hours for the service visit in question.
Complaints
Any complaints, questions or concerns must be communicated with our office within 24 hours of the service in question. We also require one or more pictures be emailed to info@gomow.com to properly address the issue with our crew and before any credits will be issued. We try to send our crew back to correct issues reported before your next service date whenever possible.
Any complaints, questions or concerns that are not communicated within 24 hours of your last service will be addressed on your next scheduled service.
Service Day
Our schedules for the next day are finalized and sent to our crews each day at 5:00PM. A charge of $23.00 will apply to customers who cancel mowing service or skip a mowing service any time after 5:00PM the business day before service or on their actual service day. If your service day is Monday, a skip or change must be communicated before 5:00PM on the Friday BEFORE.
*Please note: The fee for cancelling or skipping a Bed and Bush service is $50.00
DECLINED CARDS
In the event that your card declines, we will try the card again the following Friday. If the card declines a second time, we will cancel all future service until the card is updated. If payment is not paid in full within (30) days a final payment correspondence will be sent. Any accounts not paid in full within (15) days of final payment notice will be turned over to collections.
*Chargebacks on confirmed service visits will also be turned over to collections.
Collections
All accounts turned over to collections will incur a $50 collection fee plus any outstanding balance.
ProCollect
12170 Abrams Rd. #100
Dallas, Tx 75243
(800) 839-8186