Top Questions

Since 2000, GoMow has offered high-end yet affordable residential lawn mowing services.

A customer service representative can be reached at
1-800-601-0669 | Austin 512-354-1155 | Dallas 972-480-9820
Monday – Friday / 9-5 CST
For all after hours inquiries, please contact us by email at

We are dedicated to delivering quality lawn mowing to your complete satisfaction. If you feel that our work is not satisfactory, or you think that we did not show up, simply call or e-mail a short and courteous request and we will send our lawn mowing crew back to re-mow your lawn at no additional charge – either the same day or as scheduling permits! All request must be within 24 hours for the service visit in question.


Weekly lawn service is the best way to keep your yard looking its best – but we offer bi-weekly lawn care service too. An additional $5 per trip is charged for bi-weekly mowing customers

Cancellations or changes to your account must be communicated (24) hours before your service and during business hours via phone or email.

Our mowing service crews mow Mon – Fri and our customers are assigned a specific mow day.

We accept VISA, MASTERCARD AND DISCOVER. We do not accept cash or personal checks.

In the event that your card declines, we will try the card again the day before your next scheduled lawn mowing service. If the card declines a second time, we will cancel all future service until the card is updated.

Even on rainy days we try to finish our routes, unless the entire day is washed out due to torrential downpour. If rain delays your designated lawn mowing day, we will return as soon as the weather permits.

Skipping a mowing service must be communicated (24) business hours before your service via phone or email.

One of our top priorities is to show up on the designated mow day and that includes national holidays that fall Monday-Friday. Excluding Nov 24th-25th and Dec 24th – 25th.

*Please note: During the weeks of Christmas and Thanksgiving we run an alternative schedule and it is likely you can be serviced on a different day than your regular designated mow day. Please contact our office with any questions.

Gates: If you lock your gate, please provide us with your combination or code so we can have access to your property on your lawn mowing day. If you prefer to unlock your gate(s), please ensure they are open on your designated lawn care service day so our crew can service the entire property. If our service crew arrive and the gate is locked, they will only mow the areas they can access.

Pets: Our lawn mowing crews are very careful about locking and closing gates, however, we cannot guarantee the safety or security of your pet. Our lawn mowing crews will not be able to notify you on their arrival under any circumstance, so we highly recommend that you secure your pet indoors or some other secure location on your designated lawn mowing day. You accept our lawn care service with this provision.

Alley service access: All gates that lead directly to an alley will need to have a combination lock or code installed by the customer or be unlocked on your service day. If a combination lock or code is installed by the customer, our office will need to be notified of the combination or code prior to your first mow. Our service crews are not available to drive around to access alley turf areas.
Miscellaneous Items: All toys, water hoses, extension cords etc… need to be cleared prior to your mow day.

Weeds aren’t part of our basic lawn care service however the Bush & Bed Crew is available and charged hourly as described on our Pricing page.

Our lawn mowing crews are always careful around sprinklers – but if we break it, we’ll fix it. Contact our office with questions or concerns.

Any complaints, questions or concerns must be communicated with our office within 24 hours of the service in question. also recommends that one or more picture(s) of the service issue in question are emailed to Any complaints, questions or concerns that are not communicated within 24 hours of your last service will be addressed on your next scheduled service.

Grass that is above average height and overgrown will result in additional charges, delayed service or no service.We consider turf growth 7+ inches to be above average.For more details, please contact our office.

The Bush and Bed crew is available only for Gomow lawn care customers at $37.50 per man/per hour.This crew can trim hedges, weed/clean flower beds, plant seasonal foliage etc… Contact our office for more information.